Troubleshooting Sync Issues

If your data isn't syncing between the app and web dashboard, follow these steps.

Check Your Connection

Step 1: Verify Internet

• Look for the WiFi or cellular signal indicator
• Try opening a website to confirm connectivity
• Move to an area with better signal if needed

Step 2: Check App Status

Look for sync indicators in the app:

• Green checkmark - Synced and up to date
• Spinning arrow - Currently syncing
• Orange warning - Pending sync (offline)
• Red X - Sync failed

Common Solutions

Pull to Refresh

1. Go to any screen (Route, Customers, etc.)
2. Pull down with your finger
3. Release to trigger a refresh
4. Wait for the spinner to complete

Force Close and Reopen

1. Open your app switcher
2. Swipe PoolOps away to close it
3. Wait 5 seconds
4. Reopen PoolOps

Log Out and Back In

1. Go to Settings > Account
2. Tap Log Out
3. Wait for the login screen
4. Log back in with your credentials
5. Wait for data to sync

Specific Issues

Services Not Appearing on Dashboard

If services completed on the app don't show on the web:

1. Check that the app shows them as synced
2. Refresh the web dashboard
3. Wait a few minutes and check again
4. Contact support if still missing

Customer Changes Not Syncing

If customer edits aren't syncing:

1. Make sure changes were saved (not just viewed)
2. Pull to refresh on the Customers tab
3. Check the web dashboard after a few minutes

Photos Not Uploading

Photos may take longer to sync due to size:

1. Connect to WiFi for faster uploads
2. Keep the app open while photos upload
3. Check the service log to see photo status

Prevention Tips

1. Sync before going offline - Open the app on WiFi to cache data
2. Sync at end of day - Connect to WiFi when you get home
3. Keep app updated - Updates often fix sync issues
4. Don't force close unnecessarily - Let the app sync in background

Still Having Issues?

If nothing above helps:

1. Note what you were doing when sync failed
2. Take screenshots of any error messages
3. Email support@poolops.app with details
4. We'll help resolve the issue

What's Next?

• Using offline mode
• Setting up the mobile app