Contacting Support
We're here to help! Here's how to reach our support team.
Email Support
Primary Contact
Email: support@poolops.app
We typically respond within 24 hours, often sooner.
What to Include
Help us help you faster by including:
- Your account email - So we can find your account
- Device and app version - iPhone 14, PoolOps 2.3.1
- Description of the issue - What happened?
- Steps to reproduce - How can we see the problem?
- Screenshots - If applicable
Example Good Request
> "Hi, I'm having trouble syncing services from my iPhone 14 running PoolOps 2.3.1. When I complete a service and have WiFi, the service doesn't appear on my web dashboard. I've tried pull-to-refresh and logging out/in. Screenshot attached showing the pending sync indicator."
Self-Service Options
Before contacting support, try:
This Help Center
Search for your issue - we may have already answered it!
In-App Help
- Open Settings
- Tap Help
- Browse common topics
- Or email us directly
Response Times
| Priority | Response Time |
|---|---|
| Critical (app down) | 4-8 hours |
| High (can't complete work) | 12-24 hours |
| Normal (questions, features) | 24-48 hours |
What We Can Help With
- Account and billing questions
- Technical issues and bugs
- Feature questions
- Best practices advice
- Data recovery requests
What We Cannot Help With
- Pool chemistry advice (we provide calculators, not expertise)
- Business consulting
- Third-party integrations not supported by PoolOps
Feature Requests
Have an idea for PoolOps?
Email your suggestions to support@poolops.app with subject "Feature Request: [Your Idea]"
We read every suggestion and prioritize based on user demand.
Many of our best features came from user suggestions!