Account Security Tips

Protect your business data with these security best practices.

Password Security

Create a Strong Password

Your password should have:

• At least 8 characters (12+ recommended)
• Mix of uppercase and lowercase letters
• Numbers and special characters
• Nothing easily guessed (not "password123")

Don't Reuse Passwords

Use a unique password for PoolOps that you don't use elsewhere.

Change Password Regularly

Update your password every 6-12 months:

1. Go to Settings > Account > Change Password
2. Enter your current password
3. Create a new password
4. Save changes

Device Security

Lock Your Phone

• Use a PIN, pattern, or biometric lock
• Set auto-lock to 1-2 minutes
• Enable "Find My Device" features

Log Out on Shared Devices

If using a shared device:

1. Always log out when done
2. Don't save passwords in the browser
3. Clear browser data after use

Team Security (Team Plan)

Manage Access Carefully

• Only invite trusted team members
• Remove techs when they leave
• Review team member list regularly

Technician Permissions

Technicians have limited access:

• Can only see assigned customers
• Cannot access billing information
• Cannot delete customers

Data Protection

Your Data is Secure

PoolOps uses:

• SSL encryption for all data transfer
• Secure cloud storage
• Regular security audits
• Industry-standard protections

We Never Sell Data

Your customer information is yours. We never sell or share it with third parties.

If You Suspect a Breach

Take Immediate Action

1. Change your password immediately
2. Review recent activity
3. Contact support@poolops.app
4. Check for unauthorized team members

What's Next?

• Managing your subscription
• Setting up your team