Taking Great Service Photos
Photos are one of the most valuable parts of your service report. Customers love seeing their pool, and photos provide documentation if questions arise.
Why Photos Matter
- Proof of service - Shows you were there
- Customer confidence - They see their pool looks great
- Documentation - Records the pool's condition
- Issue evidence - Supports problem reports
How to Take Photos
In the App
- During a service, tap the camera icon
- Your phone's camera opens
- Take the photo
- It's automatically attached to the service
Multiple Photos
You can add multiple photos per service:
- Main pool shot
- Close-up of equipment
- Issue documentation
- Before/after comparisons
Tips for Great Photos
1. Get the Whole Pool
Stand back to capture the entire pool in frame. Customers want to see the big picture.
2. Good Lighting
- Best: Overcast days or shaded areas
- Good: Morning or late afternoon sun
- Avoid: Direct noon sun (harsh shadows)
If the sun is bright, position yourself so it's behind you, not in the frame.
3. Show Clean Water
Capture the water clarity:
- Get the water surface in focus
- Show the blue color
- Include the tile line if visible
4. Consistent Angles
Take photos from similar angles each visit:
- Same corner of the pool
- Same height
- Customers can compare week to week
Documenting Issues
When you find a problem, photos are essential:
What to Photograph
- Broken equipment
- Staining or scaling
- Green water or algae
- Deck damage
- Safety hazards
How to Capture Issues
- Take a wide shot showing context
- Take a close-up of the specific problem
- Flag the issue in the app
- Add notes describing what you see
Always photograph issues before and after you address them.
Photo Best Practices
| Do | Don't |
|---|---|
| Landscape orientation | Portrait (tall) photos |
| Clean your lens first | Blurry or smudged shots |
| Include the whole pool | Just a small section |
| Steady hands | Shaky, motion-blurred |
| Good lighting | Dark or overexposed |
Storage and Privacy
- Photos sync to the cloud automatically
- They're attached to the specific service log
- Customers see photos in their service report
- Photos are stored securely and privately
Photos don't count against your phone's storage after they sync.